Post by account_disabled on Jan 24, 2024 22:32:56 GMT -5
Ringostat managers regularly communicate with car dealers, including calling them themselves. When contacting car dealerships, we noticed that many companies do not use telephony capabilities to the maximum: they miss calls when customers call after hours, and sometimes even ignore calls altogether. This affects the client’s experience, call processing speed, reputation - and ultimately the company’s profit. We described the patterns we encountered and life hacks that will help car dealers take their call handling to the next level. Reading time 14 minutes 1. Calls from clients are received and distributed by the administrator 2. No control of missed calls 3. Managers record the number of calls manually 4. Data is not collected on which advertisements bring in calls 5. Autoresponder is not configured 6. There is no call back form or it is ineffective Summary Automation is one of the niches in which calls play a vital role.
The situation Fax Lists here is similar to the real estate industry or other niches with a high check amount. A car is usually bought for a long time, and it costs a lot, so the buyer may call several times before visiting the dealership. Check availability, color, equipment, installment terms, and arrange a test drive. Most often, a phone call is the buyer’s first contact with a car dealer. Therefore, if there are difficulties with processing calls, the company may incur losses, and its image may suffer. All solutions described below are configured in a virtual PBX - and most companies use it for communication. This does not require additional equipment or programming knowledge. You only need to configure everything once.
If you are a Ringostat user , then you don’t even need to waste time - technical support will set everything up for you. We also encountered the fact that some regional car dealers do not use virtual PBX. Here we can only advise you to switch to this communication tool. Without this, it is unlikely that you will be able to build a full-fledged call center, see statistics on calls, or at least set up a voice menu. All the advantages of a virtual PBX are described in the article “Virtual PBX: what it is and how it works . ” 1. Calls from clients are received and distributed by the administrator When making a first call, a potential client will usually speak with an administrator first.
The situation Fax Lists here is similar to the real estate industry or other niches with a high check amount. A car is usually bought for a long time, and it costs a lot, so the buyer may call several times before visiting the dealership. Check availability, color, equipment, installment terms, and arrange a test drive. Most often, a phone call is the buyer’s first contact with a car dealer. Therefore, if there are difficulties with processing calls, the company may incur losses, and its image may suffer. All solutions described below are configured in a virtual PBX - and most companies use it for communication. This does not require additional equipment or programming knowledge. You only need to configure everything once.
If you are a Ringostat user , then you don’t even need to waste time - technical support will set everything up for you. We also encountered the fact that some regional car dealers do not use virtual PBX. Here we can only advise you to switch to this communication tool. Without this, it is unlikely that you will be able to build a full-fledged call center, see statistics on calls, or at least set up a voice menu. All the advantages of a virtual PBX are described in the article “Virtual PBX: what it is and how it works . ” 1. Calls from clients are received and distributed by the administrator When making a first call, a potential client will usually speak with an administrator first.